FAQs

The most frequently asked questions about LifeTree

Have questions? We’ve organized answers by topic so you can find what you need—quickly and easily.

Getting Started

LifeTree is a private, ad-free platform designed to help families stay connected and preserve what matters most. You can build your family tree, store photos and videos, share recipes, and document traditions in one secure space. 

LifeTree is built only for families, not public audiences. A trusted environment where your memories, relationships, and heritage stay safe and within your control.

LifeTree exists to help families preserve and pass on what matters most- their stories, traditions, and memories. Over time, valuable pieces of family history like recipes, rituals, and personal experiences often get lost because there’s no dedicated place to keep them. 

LifeTree provides a private, secure space where it’s not only about storing memories, but about helping families stay connected and understand where they come from.

LifeTree is designed for any family that wants to stay connected and preserve their heritage including nuclear families, extended joint families, grandparents preserving stories for grandchildren, parents building cultural awareness for children, and Indian diaspora families maintaining roots across countries. LifeTree works for families of all sizes and structures. 

Download LifeTree from the App Store or Google Play and create a free account in minutes. Start building your family tree by adding basic details about yourself and your family, which allows the app to label the relationships. No prior knowledge is needed. 

You can invite family members directly from your family tree by adding their phone number or email and sending a private invite link. Only people you personally invite can join your space because LifeTree does not have public search or discovery, ensuring your family network stays completely private. Once invited, family members can join on iOS or Android and start connecting instantly. 

Yes, LifeTree supports several Indian regional languages, including Hindi, Gujarati, Kannada, Telugu, Tamil, and Bengali, along with global languages like English, Spanish, German, French, Dutch, and Arabic. This makes it easier for family members, especially elders, to use the app comfortably in their preferred language.  

Yes, LifeTree allows you to create and manage multiple family trees within a single account. For example, you can have separate trees for your maternal and paternal sides, or for your spouse’s family. Each tree can be managed separately, making it easy to organize different sides of your family. 

No, LifeTree allows you to add unlimited family members to your family tree, even on the free plan. There is no restriction on the size of your family network, so you can include everyone across generations. 

You can also create and manage multiple family trees, depending on your needs, with flexible options available across plans. 

LifeTree is built specifically for this situation. Your children can: 

  • Hear grandparents' stories in their own voice through audio and video Memories
  • Learn how your family celebrates each festival through documented traditions
  • See photos and timelines of family back home
  • Join live cooking sessions to learn family recipes from grandparents in real time
  • Interact with cousins and family through private chats and calls

The goal is that cultural identity is lived and experienced, not just explained. 

Your privacy comes first. Your family tree is only visible to family members who have been added to it.  
LifeTree is a private family networking platform, ensuring your family relationships, memories, and history remain shared only within your trusted family circle.  

No. Your profile and family tree are private. LifeTree does not have a public profile search, so strangers cannot find your account.   
  
Only family members you've invited can access your family tree. You can also manage your privacy, visibility and access settings at any time from profile settings. 

You own your data. Everything you upload to LifeTree belongs to you.   
We never sell, share, or misuse your personal data.  

Yes. LifeTree encrypts your data both in transit and at rest.

When you delete your LifeTree account, you have 30 days to recover it by contacting support@lifetree.social.   
After 30 days, your account and all associated data are permanently deleted. 

We are working on it. Family data export is planned for a future LifeTree release, giving you more ways to access and manage your family information.  

Privacy and Security

LifeTree is built as a private, safe, and secure platform where families can connect with confidence. We take user safety seriously and have measures in place to help maintain a respectful environment for every generation.  

If you encounter abuse or inappropriate behaviour, email the details to abuse@lifetree.social  
Our team will review your report and take appropriate action.  

Blocking is not available yet. However, you can email the details to abuse@lifetree.social, and our team will take appropriate action.  

You have full control over your family tree. You can remove family members at any time, and if you experience abusive or inappropriate behaviour, report it to abuse@lifetree.social so our team can review the matter promptly.  

You have full control over your family tree. You can remove family members at any time, and if you experience abusive or inappropriate behaviour, report it to abuse@lifetree.social so our team can review the matter promptly.  

Pricing Plans

Yes, LifeTree offers a free Basic Plan, so you can start preserving your family memories at no cost. The free plan includes up to 2 family trees, family albums, 1 family event with RSVP, 1 advanced timeline, and 10 AI photo restorations. You can upgrade anytime to unlock additional features and create more family trees. 

LifeTree offers five subscription plans to suit different family needs, ranging from a free plan to premium options. As you move from Silver to Gold and Diamond, you'll unlock additional features such as more family trees, family events with RSVP, video recipes, animated family stories, video call recordings, unlimited advanced timelines, and increased AI photo restoration credits. 

You can compare all plans and choose the one that best fits your family's needs. 

LifeTree offers Basic (Free), Silver, Gold, and Diamond plans, with each plan providing additional features and higher usage limits to suit your family's needs. As you upgrade, you'll unlock more family trees, premium family features, increased AI photo restorations, and greater storage and collaboration capabilities. 

To compare all plans and find the one that's right for you, visit the LifeTree Pricing page. 

The right Lifetree plan depends on your family's size, the number of family trees you want to create, and the features you need. Whether you're just getting started or looking for advanced family collaboration and memory preservation tools, there's a plan to suit all your needs. If you're unsure which plan is best, contact our team support@lifetree.social and we'll be happy to help you choose the right one. 

The number of family trees you can create on LifeTree depends on your subscription plan. The Basic (free) plan allows you to create 1 family tree, the Silver plan includes 4 family trees, the Gold plan includes 7 family trees, and the Diamond plan lets you create unlimited family trees. 

Billing

Both. LifeTree offers monthly and annual billing on all paid plans. Annual billing saves you the equivalent of about 2 months' worth of fees per year compared to paying monthly. 

Annual billing on LifeTree saves you between ₹189–₹2,589 a year (India) or $5.8–$43.8 a year (global), depending on your plan, that's roughly 2 months free. 

LifeTree accepts all major credit and debit cards including Visa, Mastercard, and American Express through our secure payment partners, Stripe and Razorpay. 

Yes. LifeTree is available globally. We support international payments through Stripe and Razorpay, including multiple currencies where applicable. During checkout, supported payment methods, local currency options, and applicable taxes are automatically displayed based on your location. 

No. All LifeTree subscription prices are exclusive of tax. Applicable taxes and bank charges are calculated based on your location and shown as a full breakdown at checkout before you pay. 

Yes. A LifeTree invoice is automatically generated and emailed to your registered email address after every successful payment. 

Yes. LifeTree processes all payments through Stripe and Razorpay, both certified at PCI DSS Service Provider Level 1, the highest level of certification available for handling card data globally. LifeTree never stores or sees your card details.  

Subscriptions

Yes, you can cancel your LifeTree subscription anytime from your account settings. Your access stays active until the end of the billing period you've already paid for, after which auto-renewal stops.

No. LifeTree does not offer refunds for cancelled subscriptions. Your service remains fully active for the duration you've already paid for, then ends automatically. 

Yes. LifeTree subscriptions renew automatically at the end of each billing cycle, so your family's data and access stay uninterrupted. You can turn off auto-renewal anytime in your account settings. 

You can turn off auto-renewal anytime from your LifeTree account settings under "Subscription." Your plan stays active until the end of your current billing cycle, then ends without any further charge. 

LifeTree Premium subscriptions are set to auto-renew, so you can continue enjoying uninterrupted access to Premium features. If your subscription is not renewed or is cancelled, your account will automatically move to the Basic plan. You can upgrade again anytime to continue enjoying all Premium benefits. 

Your memories are safe on LifeTree. Your family tree, photos, stories, videos, and other content will remain intact unless you choose to delete it. You can continue preserving your family's legacy with confidence.   

Your memories are safe on LifeTree. If your subscription expires, your family tree, photos, stories, videos, and other content will remain intact and accessible. Your memories are only permanently removed if you choose to delete it.  

We're continuously improving the LifeTree subscription experience. If you need help with your current plan or have questions about your subscription, please contact our support team and we'll be happy to help you find the best option for your needs.  

Yes, you can download your family tree as a PDF by purchasing credits from the LifeTree website. Once you have credits, open the LifeTree app, go to the Tree section from the Home screen, and tap the Download icon to generate and save a PDF version of your family tree.  

You can upgrade to a LifeTree Premium plan at any time and instantly unlock additional features and benefits. Your Premium access is activated as soon as your subscription is successfully completed, so you can start enjoying the enhanced experience right away.

All basic features are available on the free plan. View the complete feature list here: https://subscription.lifetree.social/  

Your Premium subscription is activated immediately after your payment is successfully completed. You can start enjoying Premium features right away, with no waiting period. Simply refresh or reopen the LifeTree app if needed to access your upgraded experience.  

Features

Yes, building a family tree on LifeTree is completely free, with no limit on how many family members you can add. Most families complete their initial tree in under 10 minutes. 

Yes. LifeTree's visual relationship mapping shows the connection between any two family members at a glance. This is helpful for teaching children about extended family, or for understanding complex multi-branch family structures. 

Nora and Reno are family tree assistants that help you build your family tree. Instead of filling out manual forms, your chosen assistant helps you add family members and create accurate connections step by step, making the experience easy and intuitive for first-time users. You can also personalize your experience by creating custom avatars and name it to build your family tree. 

The recipe feature allows family members to document and share recipes in a detailed and meaningful way. You can add photos, videos, step-by-step instructions, exact measurements, and even the personal story behind each dish. All recipes are stored in your private family space, making them easy to revisit and pass down.  

Live Recipe Streaming allows you to host real-time cooking sessions with your family, wherever they are in the world. Family members can join from their own devices, watch the process, and interact during the session. Once the session ends, the full recording is automatically saved in your private family space, so anyone who missed it can watch later. 

Unlimited family members can join a live cooking session, as long as they are part of your family tree or a specific group. You can also choose exactly who you want to invite. 

Invited members receive a notification and can join the session from their own devices, watch live, and interact through comments. This makes it easy to bring everyone together, no matter where they are. 

You can sort recipes by course, occasion (such as festivals or special events), or regional origin. 

This makes it simple to browse your family’s collection and quickly find the right recipe when you need it, whether it’s for a celebration or an everyday meal.

Yes. LifeTree provides secure, private storage for your family’s photos and videos. You can organize your media by events, dates, or people using features like albums, memories, and timelines. All content is stored in encrypted cloud storage with reliable backup plans, designed to keep your family’s memories safe over time. 

You can also tag family members, add captions, and create video timelines with music and narration, making your memories more meaningful and easy to revisit. 

LifeTree has dedicated tools for documenting and preserving cultural heritage in one place. This includes festivals and how your family celebrates them, rituals with step-by-step explanations, prayers, songs, regional customs, and personal stories passed down through generations. 

You can also capture unique family-specific traditions that make your heritage unique. Everything you document becomes part of your private family archive, helping preserve your culture and identity for future generations. 

LifeTree automatically sends reminders for birthdays and anniversaries of all family members across all your family trees. You can send wishes and share photos directly from within the app. No important date is ever missed, even in a large extended family spread across cities. 

Yes, LifeTree is built to support large extended and joint families, including those spread across different locations. You can create and manage multiple family trees and add unlimited members, such as maternal, paternal, and extended branches, all within one account. 

You can also create private groups and choose which members to include in each space, giving you full control over how your family is organized.  

Yes, LifeTree is designed to help NRI and diaspora families stay connected and preserve their cultural roots, no matter where they live. Features like live cooking sessions, cultural documentation, multilingual support, and real-time updates make it easier for families to stay involved in each other’s lives. It helps younger generations stay connected to their roots, while allowing elders to preserve and share their experiences in a meaningful way. 

App

Yes. LifeTree is available on both iOS (iPhone and iPad, downloadable from the Apple App Store) and Android (downloadable from the Google Play Store). Family members who use different devices can all be part of the same family space at the same time.

Yes, LifeTree is designed to be simple and easy to navigate, even for people who aren't comfortable with technology. The app will guide you through the features and help you understand what to do next. Assistants like Nora or Reno will help you build your family tree by asking simple questions so you don't have to fill out manual forms. The app also supports multiple languages, so you can use it in the language you're most comfortable with. If you ever need help, in-app FAQs and support are available.

Yes. LifeTree works across countries and time zones. Family members can join the same family space from anywhere in the world, share memories, participate in video calls, and stay connected in real time.

Family Tree 

Family members in the same family tree can edit and update shared records together. This makes it easy for multiple family members to collaborate and keep the family tree up to date.  

You can edit and update family relationships at any time. This helps keep your family tree accurate as your family grows or information changes.  

LifeTree lets you remove family members from your family tree at any time, giving you full control over your family records.  

Children can be added to your family tree by a parent or guardian, ensuring they're part of your family's story and legacy.   

Children can be part of multiple family trees, allowing both sides of the family to stay connected.  

Dedicated child accounts are coming in a future release. Children aged 13+ will be able to create and manage their own LifeTree accounts in accordance with our policies and applicable regulations.  

The number of family trees you can create depends on your LifeTree subscription plan. The Free plan includes up to 2 family trees, Silver includes 4, Gold includes 7, and the Diamond plan lets you create unlimited family trees.  

Yes. You can edit your family tree name at any time. Go to Profile > My Families, select the family tree you want to update, and edit the name.  

LifeTree offers two family tree viewing modes: Universal View and Family Hierarchy View. Universal View displays all family members in a simple tree format, while Family Hierarchy View clearly shows the relationships between upper and lower nodes, making family connections easier to understand.  

LifeTree lets you easily view your family relationships directly in your family tree. For a clearer understanding, switch to Family Hierarchy View, which displays the relationship between upper and lower nodes, making it easy to see how every family member is connected. 

If a family member is missing from your tree, use the Add Relationship option to add them. You can create the appropriate relationship and connect the new member directly to your existing family tree.  

You can add deceased loved ones to your family tree to honour their place in your family's history and preserve their legacy. Simply add them as you would any other family member, then update their relationship details by entering their date of passing and marking their status as Deceased.   
  
Their name will be respectfully displayed with a "Late" prefix, and their profile card will be displayed in a subtle grey shade to honour their memory within your family tree. 

Photos & Memories

All major image formats are supported, such as JPG, PNG and HEIC  

You can upload unlimited photos, with a maximum file size of 50 MB per photo.   

There is no video length limit. Each video can be up to 1 GB in size.  

Yes. LifeTree uses AI to restore old and damaged photos. The feature works best on photos with minor damage, fading, scratches or other signs of aging.  

Yes, you can download your uploaded photos from your account  

Open your Tree from the Home screen and tap the Download icon in the top-right corner to print your family tree. To print your family tree, you'll first need to purchase PDF credits from the LifeTree website. Once purchased, you can download your family tree as a PDF and print it.  

Yes, family members with access to your family tree can save your photos.  

Cultural Heritage 

Yes. LifeTree lets you store family recipes so they can be shared and passed down through generations.  

Yes, grandparents can record their stories and memories on LifeTree. The platform is designed to be user-friendly for all ages.   
They can preserve their life experiences, family traditions, and treasured moments for future generations. These stories become a lasting part of your family's legacy, ensuring they are never forgotten.

Yes, you can upload and preserve voice recordings, making it easy to keep cherished family stories, messages, and memories alive.  

Yes. LifeTree makes it easy to document and preserve your family's traditions for future generations. Add stories, memories, photos, and voice recordings that capture your family's customs and teachings, then organize them as memories or in the dedicated Heritage section to keep your legacy alive.  

Yes, it's on our roadmap. Family language preservation is planned for a future LifeTree release, making it easier to pass down your family's language and traditions across generations.  

Photo Restoration

LifeTree can restore a wide range of old or damaged family photos, including black and white photographs, faded or discoloured images, blurry photos, and old printed pictures scanned or captured using your phone. The AI enhances image clarity and, where appropriate, can also add natural-looking colour to bring your cherished memories back to life. 

Once you start the photo restoration process, LifeTree restores your photo in the background, so you can continue using the app or leave the screen.  
 
You'll receive a notification as soon as your restored photo is ready, and you can view it anytime from the Photo Restoration History. 

All your restored photos are automatically saved in the Photo Restoration History section, making them easy to access anytime. From there, you can view the restored image in full screen, link it to a family member, share it with others, or delete it if it's no longer needed. 

Yes, you can. After your photo has been restored, LifeTree lets you link it directly to a family member in your Family Tree. This helps organize your family photos, preserve meaningful memories, and keep your family's history connected to the people who matter most. 

Yes, it's on our roadmap. Family language preservation is planned for a future LifeTree release, making it easier to pass down your family's language and traditions across generations.  

AI Features

Yes. LifeTree uses AI to help build your family tree and restore old photos 

Your family data is never used to train AI models. At LifeTree, your privacy is our priority. Your photos, stories, family tree, and personal information remain private and are handled with strict security measures.  

Upload an old photo, and LifeTree's AI restores it by enhancing colours, reducing blur, and improving overall quality.   

For the best results, use photos that are reasonably clear and mostly visible, especially those with minor damage, faded colours, scratches, or signs of aging.  
  
You can restore up to 10 photos with the LifeTree free plan.  

Once restored, you can share the photo with family members through chat, or you can link the restored image to the family member it belongs to from your family tree.  

To view your restored images, click on History. All restored images can be viewed from this section.  

Nora and Reno guide you to build your family tree faster. They ask simple multiple-choice questions and use your answers to build your family tree journey with minimal manual effort. You can also personalize your assistant by choosing a custom avatar and name, creating a family tree building experience that is uniquely yours. 

Social Features

Yes, you can like family posts to show your appreciation and engage with shared memories across your family tree.  

You can comment on family posts to share your thoughts, memories, and conversations with your loved ones.  

Yes, simply tap the Groups icon to create your own private group and invite family members to join. It's an easy way to share updates, plan events, and stay connected.  

LifeTree includes a built-in chat feature to help you stay connected with your family. Share messages, photos, and memories in a private and secure space. Start meaningful conversations with your loved ones anytime, anywhere.  

Yes, you can upload a story from the Family Moments section on the Home screen. Simply tap the + (Plus) icon below your profile picture to add a story. You share photos or videos, add a caption, and tag your family members to make every moment more meaningful.  

Only members of your family tree can view the posts you share. LifeTree is a private family networking platform, ensuring your memories stay within your trusted family network.  

You can manage or mute notifications from your Settings whenever you like. Keeping notifications on helps you stay connected with family updates, memories, and celebrations.  

LifeTree is designed to be a safe and secure platform for every generation, with measures in place to help ensure a positive family experience.   
If you ever come across inappropriate content, you can report it and our team will investigate and take appropriate action. For additional assistance, you can also contact our support team at abuse@lifetree.social.  

Events & Calendar  

Upcoming birthdays are displayed one month in advance, and reminder notifications are sent at 8:00 AM on the birthday. This gives you plenty of time to plan, celebrate, and make every family member feel special. You'll never miss an important birthday in your family tree. 

You can create and manage family events directly in the LifeTree app. From the Home screen, tap the Events icon to access your family events. Then, tap the + (Plus) icon to create a new event. You can also access the Events section to view upcoming and past family events.  

Go to the Events section to view upcoming family events, then select an event and RSVP to let your family know whether you'll be attending. This helps everyone stay informed and plan celebrations together. 

Calendar sync is planned for a future LifeTree release 

Yes. Upcoming festivals are displayed in advance in the family moments section, and you'll receive a reminder notification on the day of the festival.   
LifeTree helps you stay connected to your family's traditions and cultural celebrations, no matter where you are. Never miss an opportunity to celebrate special moments with your loved ones. 

Account

Yes, you can update your phone number at any time from your account settings.  

Yes, you can change your registered email address through your account settings.  

Yes, you can sign in using either your email address or phone number.  

If you lose access to your account, drop an email on support@lifetree.social and our team will help you out.  

Technical support

Yes, LifeTree is available on all Android devices running on the latest version.  

Yes, all iOS devices (iPhone, Ipad) with latest version supports LifeTree   

Yes, you can access the LifeTree web version at https://app.lifetree.social.  

LifeTree requires an active internet connection to function.